|YOU ARE HERE: Home :: Our Products :: Customer Service|
If you have any questions about the ordering process, or would like to place an order for our Emerald Neutral Cleaner, please feel free to contact us at 908-437-1414.
Empire Stone Care does not offer refunds of its products once the safety seal has been removed from the bottle. All returns of unopened bottles are subject to a 15% restocking fee. Customer is responsible for shipping the products back to Empire Stone Care at the customer's expense. If there is an error that is the fault of Empire Stone Care, we will gladly waive these fees and correct the error promptly.
This site is owned and operated by Empire Stone Care. Your privacy on the Internet is of the utmost importance to us. At Empire Stone Care, we want to make your experience online satisfying and safe.
OPTIONAL VOLUNTARY INFORMATION
We offer a free email newsletter to our users, which require voluntary submission of personal information by users.
Empire Stone Care gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters when they order products.
Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
Empire Stone Care may track user traffic patterns throughout our site. However, we do not correlate this information with data about individual users. Empire Stone Care does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).
USE OF INFORMATION
As stated above, we use information that users voluntarily provide in order to send out electronic newsletters. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Empire Stone Care never shares newsletter mailing lists with any third parties.
We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
SHARING OF THE INFORMATION
Empire Stone Care does not share information with any outside parties.
We give users options wherever necessary and practical. You may opt not to receive our electronic newsletters at any time.
INFORMATION WE COLLECT
This notice applies to all
information collected or submitted on the Empire Stone Care website. On
some pages, you can order products, make requests, and register to
receive materials. The types of personal information collected at these
Empire Stone Care does not store credit card
We use the
information you provide about yourself when placing an order only to
complete that order. We do not share this information with outside
parties except to the extent necessary to complete that order.
unauthorized access, maintain data accuracy, and ensure the correct use
of information, we have put in place appropriate physical, electronic,
and managerial procedures to safeguard and secure the information we
You can access all
your personally identifiable information that we collect online and
maintain by viewing the status of a past order. We use this procedure to
better safeguard your information.
Should you have other questions or concerns about these privacy policies, please call us at 908-437-1414.
(c) 2006-2016 Empire Stone Care. All Rights Reserved.